Example journeys
Look at the work before you talk to us.
A sample shows how we design a journey and what the assets look like. A case reports work that was actually delivered, with the provider named. We keep those two things apart — here and everywhere else.
Feedback and delegation for first line managers
Our flagship sample journey: a week of preparation, a half-day workshop built around practice, then a month of supported application at work.
Audience: First line managers, 8–16 per cohort
A proposed sample journey prepared by Potential Courses. It is not a client case and the durations are illustrative, not a standard.
The journey
- 01
Diagnose
The sponsor names the management behaviour that should improve and the group it applies to. Learners complete a short baseline assessment.
- 02
Prepare
Two self-paced lessons on feedback and delegation, a written scenario, and a reflection on a real management challenge the learner is facing now.
Illustrative allocation: 60–90 minutes spread across a week
- 03
Practice
A half-day workshop. The facilitator opens with the common difficulties from the readiness check, then runs paired practice, delegation decisions and a team case. Learners get rubric-based feedback and revise a conversation plan.
Most of the session is doing, discussion and feedback
- 04
Apply
Each learner applies one agreed behaviour at work, completes a reflection and joins a coaching or peer-review session. Their manager uses a simple observation guide.
Across the following month
- 05
Review
A post-assessment and a review of the work evidence with the sponsor, ending in a decision about reinforcement or the next cohort.
The assets
You can inspect useful content without a login. We never publish secure assessment answer banks, private coaching material or client learner records.
Curriculum map
PDF, 2 pagesAudience, prerequisites, objectives, sequence, estimated effort and the assessment map.
Inspect on request — no loginEnglishArabicSelf-paced lesson: giving feedback that lands
Platform lesson with knowledge checksThe learner-facing preparation, exactly as it appears on the Potential.com platform.
Inspect on request — no loginEnglishArabicShort video with captions and transcript
Video, approx. 4 minutesCaptioned and transcribed in both published languages. Loaded only when you ask for it.
Inspect on request — no loginEnglishArabicAssessment example
Sample items with scoring rationaleA representative extract. The live item bank and answer keys are never published.
Inspect on request — no loginEnglishFacilitator exercise and observation rubric
Facilitator pack extractRun of show, prompts, model responses and the rubric used to give feedback.
Shared during scopingEnglishArabicWorkplace job aid and manager observation guide
PDF, 1 page eachWhat the learner carries into the conversation, and what their manager looks for.
Inspect on request — no loginEnglishArabic
What this shows
Because this is a sample, there are no outcome figures attached to it. What it demonstrates is the design: every objective maps to preparation, a practised activity, an assessment and a work output.
What it does not show
No learner results, completion rates or business outcomes are claimed for this journey. Outcome evidence is reported only from delivered engagements with the client's approval.
Service recovery for a citizen-facing team
The same instructional design as a commercial customer-service program, re-scened for a public-service context: the situations, terminology and success measures change, the objectives and assessment logic do not.
Audience: Counter and contact-centre staff in a government service unit
An illustrative adaptation prepared by Potential Courses to show how a business program is re-scened for government. It is not a client case.
The journey
- 01
Diagnose
The service owner supplies the published service standard, the escalation policy and an anonymised sample of recent complaints.
- 02
Prepare
Learners work through the service standard, an empathy and de-escalation lesson, and two written scenarios drawn from the client's own case types.
- 03
Practice
A facilitated session working live recovery scenarios at the counter and on the phone, scored against an observation rubric built from the client's standard.
- 04
Apply
Each learner handles a defined case type using the agreed approach and submits the written response for review.
- 05
Review
Post-assessment, a review of the submitted responses, and an improved citizen journey for one case type.
The assets
You can inspect useful content without a login. We never publish secure assessment answer banks, private coaching material or client learner records.
Scenario set built from client case types
Facilitator materialsWritten from the client's own anonymised cases and approved policies before delivery.
Shared during scopingEnglishArabicObservation rubric
PDF, 1 pageThe criteria used to score a recovery conversation and give feedback.
Inspect on request — no loginEnglishArabicImproved citizen journey template
Workshop outputThe tangible artifact the session produces, not a handout.
Produced inside the programEnglishArabic
What this shows
This adaptation exists to show the translation step: a commercial customer example becomes a citizen journey, and revenue measures become service quality and mandate delivery.
What it does not show
Jurisdiction-specific and regulated content must be reviewed by a topic specialist and approved by the client before any delivery.
Leadership Essentials on the Potential.com platform
An existing published program on educate.potential.com with a pre-test, a post-test and units spanning strategy, leadership, marketing, sales and operations. It is the clearest visible example of the learning structure this company builds on.
Audience: Open learners on the Potential.com learning platform
Delivered by Potential.com. Listed here as an existing asset inventory lead, not as Potential Courses delivery. Access-controlled lesson quality and current reporting functionality have not been independently verified.
The journey
- 01
Diagnose
A pre-test is published at the start of the program on the public page.
- 02
Prepare
Self-paced units across the capability areas, with learner action plans and feedback referenced in the program structure.
- 03
Practice
Facilitated practice is what a flipped program adds to this material. It is not part of the current self-paced program.
- 04
Apply
Learner action plans exist in the current structure. Manager involvement and observed application would be added in a program build.
- 05
Review
A post-test is published at the end of the program.
The assets
You can inspect useful content without a login. We never publish secure assessment answer banks, private coaching material or client learner records.
Existing unit library
Platform programUnder review for current relevance, rights, terminology and instructional quality before it enters a new offer.
Shared during scopingEnglishPre-test and post-test
Platform assessmentsVisible on the public program page. Item quality and reporting behaviour still to be verified.
Produced inside the programEnglish
What this shows
What this establishes is inventory and structure: a real published curriculum with assessment at both ends that can be assessed for reuse.
What it does not show
No learner outcome figures are claimed here. Existing short videos may serve as preparation assets, but a flipped program also needs aligned practice and follow-up materials that do not exist in this program today.
Client cases
Being prepared, not being invented.
We are developing two to three learning engagements into full cases: the client need, the audience, the capability, the languages, the learning design, the delivery format, the original provider, and the results with their measurement limits.
Each publishes only once the client has approved the name, the quotations and the work examples. Until then the journeys above are the honest demonstration of what we do.
Attribution: Potential.com group experience stays labelled as Potential.com group experience. It is not converted into Potential Courses delivery counts or learning outcomes.